Back Orders, Advance Orders & Returns
Back Orders & Advance Orders?Currently, it’s not possible for our online system to support back orders & advance orders, but we’re investigating how to offer this as a service.

Our common sense Returns & Refunds Policy
We want you to be really happy with your purchase. If not, we'll try our best to sort it out for you.

" It was broken when it arrived/It doesn't work"
Simply return the item in its original condition as instructed below ensuring it reaches us within 14 days of you receiving the item.

Please include details of your name, postcode, & invoice/order number (on the invoice in your parcel) and a note of why you're returning the item, and we'll replace it as soon as possible. This may take a few days as we may have to re-order the goods. (see below re CD cases).

" The CD case was broken when I received it"
Who wants to return a whole CD just for a broken case – simply email info@gettymusic.com within 14 days of receiving your order along with your name, address, invoice/order number & date plus a request for a new case and we'll pop one in the post to you. If the broken CD case holds more than one CD, please note this in your email plus the name of the album.

" I don't like it/I'm not happy with what I've received"
See the following...but get it back to us within 7 days.
The UK Consumer Protection (Distance Selling) Regulations 2000 states you have the right to cancel the order of an item within seven days of delivery (except CDs, DVDs & Videos.) See below for how to return items to Gettymusic.com

Gettymusic Personal Guarantee
"If you are unhappy with the quality of the recording you have purchased, please return it to us within 14 days, and you will be able to exchange it for another album (CD) of your choice to an equivalent value. This does not affect your statutory rights."

Please note: Gettymusic reserves the right to withhold this service from any customer that is suspected of abusing the guarantee. Our decision is final and no discussion will be entered into with any party.

Refunds & Exchanges
If you're returning a CD you may choose another CD, if returning a video you may choose another video etc to the value of the goods returned.

If you're returning any other item, you'll receive a refund to your credit card, minus any postage charges as shown on the site (not counting free delivery or faulty returns of course), unless you wish to exchange the items for other Products and thus save the postage.

Returns can only be accepted back if they are received in their original condition (not including cellophane wrapping on music Products). We reserve the right to offer only a partial refund or exchange on items that are damaged or soiled.

How to Return Items
IMPORTANT: Please read the conditions above first.

Simply send the item(s) for return including: the invoice you received, or a copy showing your name, customer number & invoice/order number and the reason for return to:

UK RETURNS
Gettymusic.com
18 Hillview Road
Carrickfergus
N. Ireland
BT38 8YW

US RETURNS
Getty Music
PO Box 7
Chagrin Falls
Ohio
OH 44022

Please note, we must receive the items for refund/exchange in their original condition within 14 days of you receiving them.

Please note that you will be responsible for the costs of returning the items to us unless we delivered an item to you in error or the item is faulty. To ensure valuable goods reach us, you may also wish to use a recorded delivery service as we can, of course, only give refunds or exchanges for goods we actually receive.

If you have any other queries, please email info@gettymusic.com
Our returns policy does not affect your statutory rights.

Payment Methods– We accept payments by credit and debit cards.

We accept Visa, Visa Delta, Visa Electron, Mastercard, Switch, JCB and Solo.

If you are ordering from outside the UK (when this facility is available), place your order and your credit card company will convert the transaction from Pounds Sterling to your local currency at the exchange rate at the time of the transaction.

Alternatively, you can post us your order with a cheque made payable to "Keith Getty". However, this must be in GB Pounds Sterling and drawn on a UK bank account. Please note that manual orders such as this do not qualify for free postage.

Shipping
We aim to despatch items within 3 working days of receipt of your order, but please allow up to 28 days for delivery.

Delivery by Second Class Post in the UK, and worldwide airmail is free for www.Gettymusic.com customers when your order is over £20 online.

The Post Office aim to deliver Second Class Mail within 3-5 days of despatch, but this can be up to 10 days.

Delivery by First Class Post can be selected as an option in the checkout. The Post Office aim to deliver First Class Mail within 1-2 days of despatch. This can of course be longer during busy periods.

The Post Office aim to deliver Airmail within 5 days, but this can be up to 14 days.

We appreciate you making the choice to order with us and we'll do our best to get your order to you just as soon as possible. However, we can't of course be held responsible for delays on route.